Khel88 Privacy Policy — Your Data, Our Responsibility

Khel88 (hereinafter referred to as "we", "the platform", or "Khel88") is a responsible online gaming and Sports Betting platform. We believe your privacy is a fundamental right — and protecting it is both our ethical and legal obligation.

This Privacy Policy explains what personal data Khel88 collects, why it is collected, how it is used, and how it is kept secure. It applies to Khel88's website, mobile app, and all related services.

Our privacy policy is developed in alignment with international standards, particularly the GDPR (General Data Protection Regulation). We regularly review and update this policy to ensure your protection always meets the highest standard.

Khel88 only collects information that is necessary to provide its services. Our data collection falls into three categories:

a) Information you provide directly:

b) Information collected automatically:

• IP address and device information (operating system, browser).
• Login times, session duration, and activity logs on the platform.
• Information collected from cookies and tracking technologies.
• Gaming activity, betting history, and transaction records.

c) Information Received from Third Parties:

• Transaction verification data from payment providers.
• Identity verification through KYC verification service providers.
• Risk assessment data from fraud prevention services.

Khel88 uses your information for the following purposes:

• Account management: For registration, login, and account security.
• Identity Verification (KYC): Legal compliance and fraud prevention.
• Payment processing: To process deposits and withdrawals securely.
• Customer support: To help resolve your issues and answer your questions.
• Promotional communications: To inform you about bonuses and promotions (with your consent).
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service improvement: Analytics to enhance the user experience.

Khel88 never sells or rents your personal data. However, in certain circumstances, information may be shared with trusted partners:

• Payment providers: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the limited data needed to process transactions.
• KYC verification services: Information is shared with specialized verification services to confirm your identity.
• Technology partners: Server hosting and cloud service providers operate within controlled, secure environments.
• Legal Authorities: Information may be disclosed in response to a court order or lawful government request.
• Fraud prevention: To screen against industry-wide fraud lists.

All third-party partners are bound by strict confidentiality agreements and may only use data for its intended purpose.

The Khel88 website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device.

Types of cookies we use:

• Essential cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Functional Cookies: Remembers your preferences, such as language and settings.
• Analytics Cookies: Helps us understand which pages are used most, without collecting any personal information.
• Security cookies: Used to detect and prevent fraud.

You can control or delete most cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

Khel88 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration your account remains active, plus 5 years after account closure.
• Transaction Records: 5–7 years, in accordance with international financial regulations.
• KYC documents: 5 years after account closure.
• Customer support conversations: 2 years.
• Log files: 12 months.
• Marketing preferences: Updated immediately upon opting out.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be traced back to you.

As a Khel88 user, you have the following rights regarding your personal data:

Khel88's services are intended for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is completed at the time of registration.
• If we become aware that a minor has created an account, it will be immediately closed and all associated data deleted.
• If a parent or guardian believes their child has created an account, please contact us immediately.

Khel88 employs industry-leading technical and organizational measures to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-factor authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular security audits: Periodic reviews conducted by third-party specialists.
• Staff training: All staff are trained on data protection and bound by confidentiality agreements.
• Restricted access: Only authorized personnel have access to specific data.
• Data backup: Regular secure backups to prevent data loss.

Please note, however, that no transmission over the internet can be guaranteed 100% secure. You should also do your part — use a strong password and never share your login credentials with anyone.

Khel88 reserves the right to update this privacy policy as needed. If changes are made, we will:

• We will notify you at your registered email address at least 7 days before any changes take effect.
• We will update the "Last Updated" date at the top of this page.
• For significant changes, a notification will be shown at login.

Continued use of the platform after any updates will be considered acceptance of the revised Privacy Policy. We recommend reviewing this page regularly.

Contact us for any privacy-related questions, requests, or complaints:

• Help Center: khel88.biz/help-center — Live chat & ticket system.
• Data protection email: privacy@khel88.biz
• General Support: support@khel88.biz

We aim to process all privacy requests within 30 days. Complex cases may take longer, but we will keep you updated.